Shipping policy

Thank you for shopping with us! We strive to deliver your order as quickly as possible. Below is our shipping policy to help you understand our shipping process.

1. Order Processing Time

  • All orders are processed within 14 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed. We will notify you via email if there are any unexpected delays.

2. Shipping Methods & Rates

  • We offer a variety of shipping options for your convenience, including:
    • Standard Shipping
    • Expedited Shipping
    • Overnight Shipping
  • Shipping costs are calculated at checkout based on your location and chosen shipping method.

3. Delivery Times

  • Delivery times are estimates and begin from the date of shipping, rather than the date of order placement.
  • We cannot guarantee delivery dates but will do our best to meet our estimated delivery times.
  • Delays due to unforeseen circumstances (e.g., severe weather, carrier issues) are possible and we appreciate your understanding.

4. International Shipping

  • We currently ship to South Africa, USA and Europe
  • International shipping rates are calculated at checkout, and you may be responsible for customs and import duties that may apply.

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with a tracking number and a link to track your order.
  • You can also track your order by logging into your account on our website.

6. Missing or Damaged Orders

  • If your order is missing or arrives damaged, please contact us within 2 days of delivery. We will assist you in resolving the issue promptly.
  • Please keep all packaging materials, as we may need them for claims with the carrier.

7. Returns and Exchanges

  • Our return policy can be found [insert link to return policy]. Please review it for more information on how to return or exchange an item.

8. Contact Us

  • If you have any questions about our shipping policy contact us at, 0765127813 or email us at dreambitstore@gmail.com

Thank you for choosing Dreambit! We appreciate your business and are here to help with any shipping questions you may have.